After getting to the prerequisites screen and everything had a green checkmark on it so I clicked continue, then I put in all the required information on the next screen and clicked install. I then received this message osticket Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.1.0". After receiving the message I tried to update the PHP version and after updating to v8.1.20 I tried to put the url back in hoping it would let me install again however I was met with the webpage shown in the screenshot and I do not know how to fix it.

  • KevinTheJedi replied to this.

  • KevinTheJedi Kevin thank you very much on your prompt reply!

    Indeed, the issue was what you described.

    I proceeded to remove all installed PHP versions - pls note when I did this I got the same messy page as dwmasters0341 posted; then installed PHP 8.1 - and rebooted the machine. After this I was able to complete the setup although I didnt manage to get the PHP imap extension nor the "APCu" - but this is something I need to look into later.

    Kevin, again thanks for your help!

      dwmasters0341

      This has already been mentioned in other threads. This is a known issue we are looking into. As far as your page breaking IDK what's going on with that. Looks like Apache isn't handling the new version of PHP.

      Cheers.

        8 days later

        Hi,

        I ran into a similar issue except the setup page works fine:
        .

        I am setting up OsTicket for the first time - can't get past the initial page, upon submiting the information I get the same error :"Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.1.0". "
        I am running the latest Ubuntu:
        PRETTY_NAME="Ubuntu 22.04.2 LTS"
        NAME="Ubuntu"
        VERSION_ID="22.04"
        VERSION="22.04.2 LTS (Jammy Jellyfish)"

        And I have PHP 8.2.7 installed, however the setup pages shows detected php 8.0.29.

        Is this issue still being investigated?

        Thanks!

        Best regards

          epanao

          Your issue is not an issue of the software; rather your setup. It appears you have multiple PHP versions installed and have not pointed PHP 8.2 to this site. Please address this and retest.

          Cheers.

              KevinTheJedi Kevin thank you very much on your prompt reply!

              Indeed, the issue was what you described.

              I proceeded to remove all installed PHP versions - pls note when I did this I got the same messy page as dwmasters0341 posted; then installed PHP 8.1 - and rebooted the machine. After this I was able to complete the setup although I didnt manage to get the PHP imap extension nor the "APCu" - but this is something I need to look into later.

              Kevin, again thanks for your help!

                Write a Reply...