Good morning everyone,
on osticket installation 1.16.6 on platform
Linux 5.15.0-72-generic #79-Ubuntu SMP Wed Apr 19 08:22:18 UTC 2023 x86_64
Ubuntu + plesk - php v. 8.0.29
When printing it does not load the page and issues http 500 error
OsTicket 1.16.6 print error HTML 500
error log
AH01071: Got error 'PHP message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65536 bytes) in /var/www/vhosts/DOMAIN/httpdocs/roadmap1/include/mpdf/vendor/mpdf/mpdf/src/Image/ImageProcessor.php on line 661', referer: http://DOMAIN/roadmap1/scp/tickets.php?id=1
It's taking to long to generate the PDF and timing out. You can update your PHP and Apache max_execution_time settings to add more time. Is it a big Ticket?
Cheers.
Good evening,
no it is a small ticket but with several data tables. It happens with all tickets, even empty ones
Best regards!
Do you see any related errors or just the time out? I can’t think of anything that would cause this if it’s happening with all tickets. Unless the database is slow (poor resources on the server, MySQL isn’t optimized, etc.).
Cheers.
- Edited
Hello, no there are no further related errors, just that message in the log files.
I tried to make the change via plesk>php bringing it from 120 to 50000 but the problem persists with the same error
line 660.-663
// extract image without alpha channel
$imgplain = imagecreatetruecolor($w, $h);
imagealphablending($imgplain, false); // mPDF 5.7.2
imagecopy($imgplain, $im, 0, 0, 0, 0, $w, $h);
Regards
Good evening everyone.
Unfortunately the problem still persists, I've tried them all and I don't know where to go to get my hands
Set max_execution_time to 0 (to disable) and retest. Be careful with this though, this is only to test to see if this will allow it to actually generate a PDF.
Cheers.
a month later
Any luck?