New message alert from Client to Last Respondent

Fabrizio09

Good morning,
I have an issue with mail alert from new message of Clients to Last Respondent.
If It's the first user reply, alert will not sends.
I think is the same issue as https://github.com/osTicket/osTicket/issues/6190
I'm using osTicket v.1.17.2
It's availabe a patch?

Thanks, best regards.
Fabrizio

Fabrizio09

Good morning, this is my scenario.
Clients open ticket by web or API.
I have some filters, that check a specific field content and re-assign ticket to differents Departments.
If an Operator reply to the new ticket, after the Client reply to Operator alert will not send.
After a second reply of Client, allert will be sends correctly.

This is my installation details:

Best regards.
Fabrizio

KevinTheJedi

Fabrizio09

Please upgrade to v1.17.3 and retest.

Cheers.

Fabrizio09

Good morning,
i deployed an updated version 1.17.3 on my test environment.

Thanks, the same scenario now it works.
I will plan uprade, for the moment there is a way to fix manually on 1.17.2 ?

Best Regards
Fabrizio

KevinTheJedi

Fabrizio09

Not without finding what patch addresses the issue and applying it manually. It’s not recommended however as you should just simply upgrade instead.

Cheers.