Hey, is it possible to achieve the following in osTicket?
I have looked on the forums and Googled for it but I wasnt able to find anything, I guess it's clear that there's no core osTicket plugin that can do this:
Create an automated report which generates a weekly report. This report contains:
o All users who submitted tickets.
o The amount of open and resolved tickets that week.Create an automated report which generates a weekly report. This report contains:
o all employees who resolve tickets.
o How many tickets were resolved this week per employee, and open.
Create an automated report of all open tickets including status and handler.