osTicket Version: 1.17-git (?) — 8bd22d0 is available
Web Server Software: Apache/2.4.41 (Ubuntu)
MySQL Version: 10.3.38
PHP Version: 8.2.5
What is the hierarchy for SLA setup?
is it SLA > Department default > System default?
Currently, when exporting reports, some closed tickets are missing their SLA due dates.
Tickets were created and closed normally.