KevinTheJedi I found another bigger issue.
Around 8 hours ago, I set my plugin configuration as below.
But when I check MySQL > "files" table, I'm seeing a few files still on the file system and not on S3.
What configuration may I be missing?
Thanks
rsclmumbai
Admin Panel > Settings > System > Store Attachments
This was outlined in the documentation linked earlier.
Cheers.
KevinTheJedi My bad. I thought enabling the plugin was all that was required. Apologies. Its fixed now. Thanks
@KevinTheJedi When I delete a ticket with an attachment, the corresponding record does not get deleted from files table and also from S3.
files
In S3, I have ALL Permissions granted to the AWS Account.
Can you suggest if I may be missing something?
If it’s an attached file (not an inline image) they will be removed after a day. The cron orphaned file cleanup and the ticket deletion methods only purge orphaned files after 24 hours. When you delete a ticket we unlink any associated attachment records. If the associated file is no longer attached to anything the orphaned file cleanup will eventually purge them. This is why it's important to have a cron job running as it will continuously check for orphaned files and do needed cleanup. It also does things like session cleanup, etc.
KevinTheJedi Got it. I will check this after 24 hours and update you. Thanks
To expedite this test simply go to the _file table, look for the orphaned file records, set the value for the created column to 2 days previous, and run cron via command line on the server (so you don't have to wait for cron job) to see if they are purged.
_file
created
KevinTheJedi Great idea & it worked. Thanks a ton. You have been super patient with my questions!!!!
Open storage.php in the plugin and change how translate() is called, or make translate() a static method in S3StoragePluginConfig. If you're not comfortable with coding, you could also check if there's an updated version of the plugin or any patches available that fix this issue.
