I think the emailfetcher has changed in the background.
We use osticket in our company over multiple departments (70). Every department has it's own mailaddress with imap connector.
in the past (v 1.16) the emails are simply fetched to the configured department.
I think now in v1.17 osticket looks for the to and cc header, and decide out of this information which department belongs to the ticket. no matter wich is configured in the email settings itself. Is this correct?
We now have the problem:
all emails with no correct to and cc header (atm only spam :-D ) goes to the default department.
this department now cries because of to much spam, before it was only 2-5 per department which was no problem.
any ways to change like before?
my idea is to create a filter which blocks all emails without our company domain in to/cc. But I'm scared to block maybe a important mail.
thanks for any suggestions