I have now heard from several users that sometimes then they open a new ticket, and fill in all the form fields (including subject), when submitting the ticket they get an error message that says that the subject is missing, and then the form is cleared so they need to start all over again.
Its not reproducable but it happens randomly every now and then.
We are on 1.17.2 but this also happened in earlier version.
Is this a bug in osTicket? Or how can I troubleshoot or provide more info on this very iritating issue?
