I have some tickets that Last Updated column does not show the update time. Instead Create date even though the ticket was updated. In some In 95% tickets the last update is correct. Did anyone experience this issue?
donvito7
The Last Updated date only gets updated on Ticket Create, Ticket Status change, User adds a new Message, or Agent/User changes a field value.
Cheers.
Check the timezone settings: Verify that the timezone settings are correct in osTicket. If the timezone settings are incorrect, it may cause the Last Updated column to display the wrong time.
