Any help on this would be appreciated!
Agents are no longer receiving new message alerts after the following change (we made this change because soon MFA will be required for all O365 accounts. This breaks IMAP).
Original Email Setup:
Mail Account “A” in osTicket handles all
For fetching, an O365 account using OAuth2. For sending via SMTP, the localhost (Oracle Linux) using the same email address as in the O365 account. This has worked smoothly.
New Setup:
Using Mail Account “A” for SMTP, and Mail Account “B” for fetching
Email to the O365 account is now redirected to a local mail server and fetched from there. The fetch works, and messages from the ticket owner are making it into the ticket. The email address for the account on this local server is different from the O365 account, so therefore SMTP for it is disabled in osTicket settings. Mail Account A now has fetch disabled, and is used for SMTP only. It remains the “default” email account for osTicket.
Under this scenario, new message alerts are not making it to agents.
Any suggestions?