I have 6 Help topics, but if I want to select the right one only one shows up. Any ideas why this could be?
Happy Friday! waczny
waczny
You probably have Visibility Permissions disabled for your Agent account. Please review the documentation:
Cheers.
I have all departments with all access and included all right you can select.
waczny I think I found the issue myself. I modified the code with the "extra control for help topics' https://github.com/osTicket/osTicket/pull/6454/commits. I guess this is causing the issue.
BR waczny
Yea that's a third-party/community-made mod/suggestion. Now you know why we don't blindly merge people's pull requests 😉
KevinTheJedi makes totally sense. Even though it’s a great mod I need for my application. I can bypass it more or less so it’s not too wild. I really hope 2.0 brings some new features like this on board. Cheers
I can’t wait to share what’s in store for v2.0! Exciting things coming!!