osTicket V1.17.3 Microsoft IIS/10.0 mySql 8.031 PHP 8.1.17
Normally when I create a new ticket I am redirected to a page saying 'Support ticket request created'. However, sometimes I am redirected to the Support Home Page. The ticket is NOT created. There is no error message on screen or in the logs. Any ideas what might be causing this?
BrianC
Once you can replicate the issue you need to review your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.
Cheers.
A ticket just failed to create and I checked the IIS logs for the time the ticket was saved. The following was logged:
Status 200 - GET /mysite/index.php Status 200 - GET /mysite/index.php1681817378 Status 302 - POST /mysite/ajax.php/draft/ticket.client.uf01l3d86t3o Status 404 - GET /mysite/ajax.php/draft/index.php Status 200 - GET /mysite/open.php Status 200 - GET /mysite/ajax.php/form/help-topic/12 Status 200 - GET /mysite/ajax.php/form/help-topic/136bdee8bfe6377a=&04ccffe07f032f=&90b79d7b6ba766= Status 302 - POST /mysite/open.php Status 200 - GET /mysite/index.php
Unfortunately that doesn't help at all. We'd need more detailed logs or something.
The only error I see is the 404 error in IIS logs. I don't see any errors in any other logs. Are there any settings I can change to increase osTicket logging?
You can set the Default Log Level to DEBUG this will not really help you at all.
