Who runs cron job for email fetch from IMAP box?

patg84

I'm receiving errors but it's working....slowly. Within 3 minutes email is picked up and turned into tickets. This could be my crappy mail server as well.

However, emails are being picked up from the inbox and turned into tickets then deleted even though I have "move to another folder" enabled. (Inbox/folder). Not sure why this is happening.

For example if 3 emails are sent to the mailbox they'll stay. When more are sent these 3 will disappear and the new emails will be sitting in the inbox waiting to be picked up. It could happen with any number of emails. The problem is, it's not archiving them. Now idk if that's the mail server falling on its face or something else.

Which user should the cron job be running as? "www-data" is who I have running the webserver hosting osTicket. Should this be root or another user?

Also which options should be turned on for email fetching via a cron job? Only "Enabled" to the right of the Email Fetching option right? Not "Fetch on auto-cron".

Server is Ubuntu 20.04.6 LTS and osTicket is 1.17.3.

KevinTheJedi

patg84

I usually run as root but www-data should be fine. Yes, just Enabled, not Fetch on auto-cron. Auto-cron is used if you don't have a cron job.

There are 2 people reporting this on Github right now (even though no one in our hosted platform has such issues and I can't replicate the issue) and they are saying changing Archive to Delete or Do Nothing works. But you don't want to Do Nothing as this will eventually cause issues.

I'm assuming you're using Gmail? Am I correct?

patg84

KevinTheJedi Ok thanks. I'm using Dynu.com for this particular email. I'm pretty sure their back end is hMailServer. https://www.hmailserver.com/

*I have a few actual Exchange Online accounts I can try this with.

KevinTheJedi

patg84

I haven't heard of that mail provider 🤔 You can try with exchange and see; we fully support MS emails. Here is our guide on how to configure Modern Authentication for O365:

https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

Cheers.

patg84

KevinTheJedi Yea from what I gather hMailServer is an open source solution however it seems less known.

Thanks I'll give that a try when I have a moment.