Dear All,
I have installed OSticket Version v1.17.3 on Windows machine and below is the detail system detail.
OS : Windows
IIS 10
Data Base : My SQL 8.0
PHP : 8.0.28
Requirement :
I have created 4 Priority. 1. Emergency 2. High 3. Normal and 4. Low. Also created 4 SLA Plan 2 Hours, 4 Hours, 12 Hours, and 24 Hours and want to map as per below.
- Emergency – 2 Hours
- High – 4 Hours
- Normal – 12 Hours
- Low – 24 Hours
As per requirement, when agent change priority, SLA plan should be changed.
To archive this, I have created 4 filter as below but when I change priority, SLA plan is not getting changed. Please help to achieve this.
https://forum.osticket.com/d/95541-ticket-filter-priority-sla-doesn-t-work/2
From above URLi came to know that, Ticket filters only fire when a ticket is created. it can't be change after ticket created. is it so ? Any way to achive requitement ?
