Display 2 custom field contents elsewhere on ticket form

cherrie

I'm sure it's a simple thing but I can't seem to figure out how to display 2 custom field contents: CompID & URL in a separate section in the ticket details. I created a separate area in the ticket details to display the ticket number and contents of the help topic. I'm a novice PHP coder, so please provide full php code for displaying custom fields.

KevinTheJedi

cherrie

You need to provide more information. On what you mean.

Just to note, we don’t provide any custom code. The code is open source and available on GitHub for the public. We don’t have any guides or resources on modifying the code so you will be on your own.

Cheers.

cherrie

Gotcha. Is it correct that the contents of a custom field is stored in %{field.variable} on the page? And then I can go ahead and display the field contents anywhere on the page?

KevinTheJedi

cherrie

You can use the variables in Email Templates and Canned Responses. You can use them in SOME pages, but only the predefined or custom "Other" pages. You cannot use variables in Ticket view, etc.

Cheers.

cherrie

oh I see. Maybe something to consider for future updates.
You may close discussion.

KevinTheJedi

cherrie

I don't really envision us using template variables for static pages. I mean, who knows - maybe, but I just don't see that happening any time soon.

Cheers.