Users ticket form automatically allocated to department?

waczny

Hi,
is it possible to do following thing?
E.g.
-I have department 1/2/3
-If user(group)1 logins he only sees the ticket forms/help topics for that go to department 1
-If user(group)2 logins he only sees the ticket forms/help topics for that go to department 2
-And so on...

I don't see any functions on the user side that would do this. Am I missing something or is this just how it is?

I have different Business Units their tickets should go to certain agents. I don't want the users being overwhelmed with too many help topics.

My plan B would be to use a whole other instance of osTicket on a different url.

BR waczny

KevinTheJedi

waczny

Forms shown to Users are based on/controlled by Help Topics. You cannot restrict Help Topics to specific Users/Orgs so you also cannot restrict Forms to specific Users/Orgs.

Cheers.