attachments on file system: Page 2

attachments on file system

KevinTheJedi

btssn

Perfect. Now, just follow the rest of my steps.

Cheers.

btssn

I know this sounds silly but am still not sure what to do next ?
i cannot seem to browse to osticket folder

KevinTheJedi

btssn

What do you mean? You can’t cd? Every major Linux system has this command available.

Cheers.

btssn

i cannot see tickets folder as i can on ftp client

KevinTheJedi

btssn

It doesn’t appear to be hosted from public_html then. Maybe ask your hosting provider or site/server admin where the site files are hosted? I see you have CPanel, maybe try accessing the File Manager through CPanel and see what directory the site is hosted from and then use that path on the command line.

I’m sorry but I’m unfamiliar with your setup as it’s self-hosted so I can’t give you an exact path.

Cheers.

btssn

Looks like i am logging to other account will contact hostgator

btssn

So hostgator sorted out ssh on sub domain
see attachment

btssn

here is main directory

KevinTheJedi

btssn

Great, now you can run the command I posted above to get more information on the migrate command:

https://forum.osticket.com/d/102914-attachments-on-file-system/2

To migrate from database to filesystem simply run:

php manage.php file migrate --bk=D --to=F --limit=200

You will need to run this quite a few times to migrate all the attachments. You do not want to run without a limit.

Cheers.

btssn

so here is output now i know why i did not become software programmer
which path do i type ?

btssn

Here is myphpamdin driectory using cpanel

KevinTheJedi

btssn

Something might be failing as it’s supposed to return something like "Migrated X Files". You can edit your bootstrap.php file and set both display_errors and display_startup_errors to 1 and rerun the command to see if it outputs any errors.

Cheers.

KevinTheJedi

btssn

Actually first try lowering the "--limit" to like 10 and see if it outputs something. If not then do the above.

Cheers.

btssn

Hi Everyone,
Never managed to sort this out and want to fix should i raise new thread or continue here ?

KevinTheJedi

btssn

Of course you would continue on this same thread. Just post your latest system information, latest description of the error, steps to replicate, etc. As much up-to-date information as possible as this was from 2 years ago.

Cheers.

btssn

Think issue is i am logging as root user and not btssn let me go back to hostagtor and get login.

btssn

How do i check if migration is done ?

KevinTheJedi

btssn

Something’s not right as it should be outputting something; not an empty response. I would suggest modifying your bootstrap.php file, setting display_errors and display_startup_errors to 1, and running the command again to see if any errors output on the screen.

Also, post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

btssn

Which language was that lol, I shall modify and post screenshots.

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