Various issues with email

reeceLER

I am trying to deploy the helpdesk software, and I cannot for the life of me get the emails to work, I am met with errors both for fetching and sending emails.

For fetching emails:
POP3 connection broken in response

For trying to send emails:
Failed to connect to smtp.livemail.co.uk:465 [SMTP: Invalid response code received from server (code: -1, response: )]

I have checked all the relevant details and everything matches up, is there something with a php file that needs to be edited?

KevinTheJedi

reeceLER

Nope, only config typically needed is the email config within the helpdesk.

You can check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. Also check your firewall, check your ports to make sure they are open, etc. If all else fails you will need to contact your server admin and/or mail provider for further assistance. They should have access to your mail logs and should be able to see what's going on with the connection.

Cheers.

reeceLER

KevinTheJedi
I will certainly have a look at these things and see if I can identify the error.
The emails are only being sent locally, but I will have to identify all the possible avenues of error.