Hi, I would like to install the auth-2fa plugin. My question is when it is time to upgrade to a new version, do I copy the plug in from /include folder before the upgrade and copy it back after the upgrade? Please advise Thanks! Cesar
ceantuco
No, you would simply download the new build of the plugin, replace the old one with the new one, then upgrade. Always update your plugins before upgrading osTicket.
Cheers.
KevinTheJedi Thanks for the quick reply!
@KevinTheJedi I downloaded, installed and enabled the two factor authentication plug in; however, when I go to the agent profile options, the only option that shows is 'email'. I rebooted the server but no luck. Can you assist? Thanks!
You will need configure an instance here. Click on "Two Factor Authenticator" and add an instance. Give it a name that will appear in the drop down menu. I just looked at our MFA guide. We seem to have skipped that step, so I'll add this to our doc updates.
TonyO
We didn’t skip it rather the instances came after that was written so it just needs to be updated.
@TonyO & @KevinTheJedi Thanks for you help! I created the instance and configured my profile to use authenticator app! thanks again.