Agent signature not printing

ealtman

We are on v1.17.2. One of my agents wishes to use their custom signature when responding to tickets.
I have tested this myself -- when you select "My Signature" in the Post Reply form, the signature appears, but doesn't make it through into the email. We are using oauth2 through Azure.

We have customized our template set, and the Response/Reply Template won't accept the %{signature} variable when I insert it. Any ideas? Do you I need to define that variable somewhere in the backend?

Thanks,
Elizabeth

KevinTheJedi

ealtman

No, the %{signature} variable is all you need. What exactly do you mean by the following:

We have customized our template set, and the Response/Reply Template won't accept the %{signature} variable when I insert it.

Cheers.

ealtman

This was user error on my part -- I was editing the wrong template. What I meant was that we made a custom set, but then I was editing the wrong one 🙂
I added the variable and it worked.
Thanks!