password url

holest

Hello!

I have some problem with my e-mail notifications. If i create a new user or reset a password every time my password url is duplicating. The sent mail is:

<a href="https://url.of.the.site/scp/https://url.of.the.site/scp/pwreset.php?token=generated_token" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" data-safelink="true" data-ogsc="" id="LPlnk460111" style="color: rgb(228, 159, 255) !important;" data-linkindex="0">https://url.of.the.site/scp/pwreset.php?token=generated_token</a>

So the link text is good, but the anchor is bad. What should i do to correct it?

Thanks!

KevinTheJedi

holest

Sounds like you or one of you Admins messed up the templates or the Helpdesk URL. No worries though as it’s an easy fix. First make sure the Helpdesk URL is correct under Admin Panel > Settings > System. Then check your templates under Admin Panel > Settings > Users > Templates. From here you can click the Password Reset Email/Account Confirmation Email templates. Once the template is loaded click the link, click Edit, and make sure the URL and Text for both are just strictly %{link}.

Cheers.

holest

Hello!
Thanks for your help, but even if i change anything in there i receive the same https://url.of.the.site/scp/ before the url with token. Where else this settings may come from?

Thanks

KevinTheJedi

holest

Just the Helpdesk URL and the Templates.

Cheers.

holest

But even if i delete the whole msg it's send the same. So my editing is overwritten by something.

KevinTheJedi

holest

What are you editing exactly?

Cheers.

holest

Uh that was the right question. I edited the users templates, not the agents template. Shame on me, sorry for the ticket. Thanks for your help.