Tickets not fetching with IMAP for Exchange 2019

jsummers

Hello,

I have set up an email address (HelpDesk) for use with IMAP on my Exchange 2019, IMAP for exchange is enabled and configured properly according to Microsoft. I set up the new email in osTicket and configured both IMAP and SMTP. The both saved without error. As soon as I saved, it created the ToTicketing folder inside of the mailbox to move files to after fetching. I have had no emails fetched so far. Wondering what I am doing wrong.

Included screenshots:

Any clues as to what pieces I am missing?

Thanks,

Josh

KevinTheJedi

jsummers

PHP 8.2 is not supported yet. Downgrade to 8.1 or 8.0
Please read this guide and ensure you have Fetching globally enabled as well as have a cron job/scheduled task configured and running:
- https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

Cheers.

jsummers

Thanks!

I'll give that a try and let you know.

jsummers

I downgraded the PHP to 8.1.16, then to 8.0.28 and still the same results on both. Here is an updated shot of my dashboard info.

jsummers

Actually,
I may have read the guides wrong. Looks like I need to schedule an upload/fetch job using the cron.php? If that is so, what is the purpose of the "Fetch Frequency" setting listed in the email settings? I can schedule a job if necessary.

Thanks,

Josh

ntozier

jsummers If that is so, what is the purpose of the "Fetch Frequency" setting listed in the email settings?

I've always kind of wondered about that myself, but you can set the scheduler to run every x minutes. You can tell osTicket that you want to only check x*2. Why would you want to do that? Honestly I'm not really sure.

jsummers

I think I am good on this topic now. I created a .bat file that contained the PHP CLI command to run the cron.php, then used task scheduler to run that every 5 minutes. Seems to be working. Thanks!