The documentation (and my testing) suggests that filters are only applied during ticket creation. However, I would like to create a filter that rejects automated replies (e.g. out-of-office, etc) to existing tickets (as this can re-open closed tickets and also just adds unnecessary clutter). Is this possible?
Is it possible to filter replies to tickets?
- Best Answerset by KevinTheJedi
- Edited
OK, good to know, thanks! Is there any other way to filter replies in osTicket (i.e. other than doing so at the mailbox level)?
Fair enough 
Does that mean it is being considered? If not, is it worth adding a feature request over on GitHub, or would it require a fundamental re-write of the filtering system and thus not likely to be considered?
It’s already a feature request. Any feature requests will be revisited after v2.0 has been established.
Cheers.
- Edited
Ah OK. I did have a search on GitHub for an existing issue, but couldn't see anything similar - I don't suppose you have a link to the specific feature request? Will be handy to follow it so I can be notified if/when it gets implemented
Thanks! I notice though that that particular issue only mentions running the filters manually, rather than automatically as replies come in. Should I just add a comment to the existing issue, or would it be better to track it as a separate request?
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