Hello,
Trying to see if there is anyway to do this, we are wanting to use osticket as our ticketing system, but we want to be able to have an agent reply to a ticket as a client, as our staff can visit us in person and we can talk it through.
The ticketing system we are wanting to use it more as a tracker than a true system, but we want to notify the staff as the ticket is updated.
So we want to know if we can, sign in as an agent, and reply to a ticket as the requestor. So we have a log of all conversations had for that case.
Hope this makes sense
