Hello,
On the client side, when they submit a ticket using the open.php page I would like to change the section titled Help Topic to say Location. One of my departments is using the Help Topics as a way to say what location the client is in. I wouldn't need to change the actual value, just the text on the front end so there is no confusion for the client. Is this possible?
Yes, you can modify the core files to your liking. The code is open source and publicly available on Github for your review. With any customizations/modifications you are on your own. We do not support customizations/modifications so please do so at your own risk.
Cheers.
I would actually recommend that you create a list called Location (and populate it with the locations you want to have in the system) and then add the list to the Ticket Details form. This way you can track location and Help Topic for reporting purposes.
