Hi,

I am the newest of newbies trying to setup the helpdesk to go live...currently i am using version V1.12 OSticket.

The system has been wokring well for the past few weeks but the only time it fetches emails that are logged is if i am in the agent heldesk login/admin login panel (if i am not logged in via agent/admin panel then emails dont come through...i have read that you need to do some work on the CRON and PHP and Task scheduller but i cant seem to get it right..I am using a windows sysystem and i have checked all areas but the system is just not auto fetching emails.

We are using a IMPA hosted platform with a provider, if this helps....below is what i have tried:

1) Removed/disbaled "Fetch on AutoCron"
2) created a BAT file (As per the below)

"Fetch on AutoCron" removed pic:

Created a bat file (with the following command/lines)
C:\Program Files (x86)\PHP\php-7.3.11-Win32-VC15-x64\php.exe -f c:\Inetpub\wwwroot\OSTICKET\api\cron.php

3) Created a task scheduller and pinting to the bat (Made it execute every 5min)

I even tried running the .bat a few times without teh task scheduller but its not even creating a ticket now(Cant see any tickets logged in the helpdesk agent panel)

Help would be greatly appreciatted.

  • KevinTheJedi replied to this.

  • PDuron

    You would need to check your System Logs for any related errors. You will also need to look at your logs () for any related errors.

    Also, you are using 1.12.x which is extremely out of date and definitely no longer supported. Any issues you have will most likely already be addressed in the later versions. Also, with running older versions you would most likely be vulnerable to security vulnerabilities as we no longer provide security updates (as it's no longer supported). I would HIGHLY recommend upgrading to one of the latest, supported versions (make sure you meet the new prerequisites) and retest.

    Cheers.

      PDuron

      You would need to check your System Logs for any related errors. You will also need to look at your logs () for any related errors.

      Also, you are using 1.12.x which is extremely out of date and definitely no longer supported. Any issues you have will most likely already be addressed in the later versions. Also, with running older versions you would most likely be vulnerable to security vulnerabilities as we no longer provide security updates (as it's no longer supported). I would HIGHLY recommend upgrading to one of the latest, supported versions (make sure you meet the new prerequisites) and retest.

      Cheers.

        Hi, Kevin

        Thanks for teh reply , i have since upgrade to the latest version 1.17 but facing the same issue

        here are the logs from the PHP and from the OS Ticket on teh latest version

        error logs from PHP logs

        [10-Feb-2023 14:44:05 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'php_gd2.dll' (tried: C:\Program Files (x86)\PHP\php-8.2.2-nts-Win32-vs16-x64\ext\php_gd2.dll (The specified module could not be found), C:\Program Files (x86)\PHP\php-8.2.2-nts-Win32-vs16-x64\ext\php_php_gd2.dll.dll (The specified module could not be found)) in Unknown on line 0
        [10-Feb-2023 14:44:05 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'php_xmlrpc.dll' (tried: C:\Program Files (x86)\PHP\php-8.2.2-nts-Win32-vs16-x64\ext\php_xmlrpc.dll (The specified module could not be found), C:\Program Files (x86)\PHP\php-8.2.2-nts-Win32-vs16-x64\ext\php_php_xmlrpc.dll.dll (The specified module could not be found)) in Unknown on line 0

          PDuron

          PHP 8.2 is not supported yet. Downgrade to 8.1 or 8.0 and retest.

          Cheers.

            Hi, Kevinthejedi

            I dont know if this may be the issue? i see on teh dashboard it shows i am using MYSQL V8

            But i am actually using HeidiQL V10?

            DOnt know how this is possible, could this be the issue?

              PDuron

              That doesn't matter. HeidiSQL is just a client; it's completely separate than MySQL itself.

              Cheers.

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