Dear,
I spent some time without using the OSTICKET, and at that time I was using only the outlook e-mail as calls.
I wanted to get the emails that I closed in that time and put them in the OSTICKET, is it possible?
OUTLOOK
- Edited
- Best Answerset by KevinTheJedi
Setup fetching, configure a fetch folder (INBOX by default), and move the mail to the configured fetch folder. The system will then fetch the emails and create tickets for them.
https://docs.osticket.com/en/latest/Admin/Emails/Emails.html
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
Cheers.
KevinTheJedi Good morning!
If I follow this configuration, will users who open tickets be notified?
You will need to configure SMTP for outgoing mail and make sure the relevant alerts are enabled in all places.
- https://docs.osticket.com/en/latest/Admin/Emails/Emails.html
- https://docs.osticket.com/en/latest/Guides/Alerts%20Guide.html
Cheers.
I need to carry out the migration of these closed tickets during the time that I haven't used the OSTICKET, how do I do that, without notifying users?
Temporarily disable alerts or create a department with alerts disabled or create a filter with the action to disable autoresponder.
Cheers.