Good day,
Can we use variables in the filter action - send email?
tigduwa
Yes, most of the variables will be available in the Send Email Action.
Cheers.
I tried putting the variable for the end user message using the following:
and
Number 1 is just blank when filter sent the email and number 2 just show the variable and not the end user message. Did I miss something?
%{ticket.thread.lastmessage} is the one worked for me
SeuzRoman Thanks this one works.
Another question still regarding the filter - send email, can we put multiple email addresses to the send to email filter action?
tigduwa I didn't actually try that myself, but I believe you can try these: 1) Write multiple addresses separated by semicolon. 2) Create several instances of 'Send Email' actions with similar body and different destinations.
SeuzRoman
I tried the semicolon but it is not working
Hey guys, I am having the same issue, separating emails with a semi-colon doesn't work. And creating 2 email sending actions doesn't work either... it's just replaces everythign to 1 email sending action....
JuVDC
The To is parsed using paresAddressList() so in theory you should be able to use comma separated list.
