Hi, I cannot go to the first page after installation, I am stuck on this message. I installed 1.17 version

osTicket is already installed?
Configuration file already changed - which could mean osTicket is already installed or the config file is corrupted. If you are trying to upgrade osTicket, then go to Admin Panel .
If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.

I tried to read about it, and i was told to change the config file permissions to 644, but i failed to do that in windows
please help

6 days later

I'm not sure why you would install 1.17.
You should upgrade to 1.17.2.

Windows does not use file permissions like linux does (644 is a linux file permission).
In Windows you would simply make the file read only.

The page once installation completes there are a number of urls.
yoursite.tld is the user page.
yoursite.tld/scp is the staff (agent) control panel.

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