Osticket installation error

mathiasbbaale

Hi, I cannot go to the first page after installation, I am stuck on this message. I installed 1.17 version

osTicket is already installed?
Configuration file already changed - which could mean osTicket is already installed or the config file is corrupted. If you are trying to upgrade osTicket, then go to Admin Panel .
If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.

I tried to read about it, and i was told to change the config file permissions to 644, but i failed to do that in windows
please help

ntozier

I'm not sure why you would install 1.17.
You should upgrade to 1.17.2.

Windows does not use file permissions like linux does (644 is a linux file permission).
In Windows you would simply make the file read only.

The page once installation completes there are a number of urls.
yoursite.tld is the user page.
yoursite.tld/scp is the staff (agent) control panel.