Client log out from client side, also causes log out of agent from admin?

hallonpower

FYI.
I just run some tests with the OAuth2 plugin and the same thing happens.
Here is a screenshot after about 10 seconds of loging back into admin and saving the plugin.

At least the previous settings are not lost in the DB with the last save, and that is because of the individual errors generated on the form fields stop the blank save from happening.
Unfortunately the end user does not know this and I bet they will curse first and then start filling in the form again from the beginning.
CTRL+R does not bring the settings back from the DB. You have to go back to the instance list and click on the instance to reload from DB or you could click on the browser address bar and click ENTER.

KevinTheJedi

hallonpower

Well it sounds like you need to apply the changes I linked above.

Cheers.

hallonpower

KevinTheJedi
I just went ahead and applied the 3 modifications you suggested above to class.usersession.php.
To my surprise they did not fix the problem. The problem remains unchanged as I described it above.
Do you want me to try anything else?

KevinTheJedi

hallonpower

I have not experienced this with plugin configs but this was occurring with creating tickets, etc. before I applied the patches. Make sure you are running v1.17.2, apply the patches, and clear your cache/cookies/sessions. You can even try a new browser to ensure it’s not any browser extensions, etc.

Cheers.

hallonpower

Just tested it in Brave (all extensions disabled) and same thing happens as in Chrome. Personally, my OCD is OK with this problem, but if you want me to check something else tell me.

KevinTheJedi

hallonpower

Only other thing would be to restart the webserver and PHP-FPM (if you’re running it) to see if your files were cached.

Cheers.

hallonpower

KevinTheJedi I restarted Apache and FPM and I can confirm that the same is happening.

hallonpower

Furthermore I can confirm it also happens with PHP 8.2

KevinTheJedi

hallonpower

8.2 is not supported yet. Downgrade to 8.0 or 8.1 and retest.

Cheers.

hallonpower

KevinTheJedi I was always testing with PHP 8.0.27 as shown in my previous message with Brave.
I only tested 8.2 as a last test.
Could you hopefully confirm or deny whether this is indeed a problem with 1.17.2?

Winderj7c

hallonpower Saludos, este caso me lo ha reportado un Cliente tambien, pasa que ingresa en la sesion y al hacer click en un ticket o cualquier accion la sesion se cierra, hice pruebas con varios navegadores y me sucedia lo mismo, Chrome, firefox, microsoft edge, Brave. igual se cierra la sesion del cliente, tengo la version 1.17.2. Le he mandado un reinicio de clave y se arregla de momento pero en unos dias vuelve a ocurrir el mismo problema.
Alguna solucion a esto?

KevinTheJedi

hallonpower

Not after applying the patches I referenced above. I was able to replicate the saving issues with other forms (like ticket create, etc.) pre-patches now after applying the patches I do not encounter such issues.

Cheers.

hallonpower

KevinTheJedi Could you also try my list for replicating this particular fault though as mentioned in my 2nd post above? Shall I post it on Github issues?