Hi, we use osticket (v1.17.2). There is a user with view only permission, who he can reopen closed ticket. In Lists / Ticket Status under Properties the State config editable is unchecked. Under Elements the Closed state (Approve to users reopen the ticket) is also unchecked. We try as you wrote: Q: 1- Is there any way to stop ticket Creator reopening (change status) a closed tickets?A: You would edit the ticket status to not allow re-open.Admin p anel -> Manage -> Lists -> Ticket Statusesclick on closed.click on Item propertiesuntick Allow Reopen but agent still reopen ticket. How can we disable it?
Thanx,
Balazs