Hello, yes, I'm using the latest 1.17.2, which I just downloaded today.
I cleared out a couple of tables that were interfering with it as mentioned, re-restored the database, and after the first failure, I look at the log file and there are 3 debug events, the last one says:
Upgrader - 9b5550da applied
Patch 8b923d61-9b5550da applied successfully (v1.14.0)
At this point, the "Migrate to osTicket v1.17.2" page is still accessible, listing the summary of patches to be applied at the bottom of the page. When I try to continue again however, I immediately get an error, and when I look at the logs again, I get this:
DB Error #1062
[INSERT INTO `soft_schedule` SET `id` = 1, `flags` = 1, `name` = 'Monday - Friday 8am - 5pm with U.S. Holidays', `created` = NOW(), `updated` = NOW()] Duplicate entry '1' for key 'PRIMARY'<br /> <br /> ---- Backtrace ----<br /> #0 (root)/include/mysqli.php(207): osTicket->logDBError('DB Error #1062', '[INSERT INTO `s...')<br /> #1 (root)/include/class.orm.php(3482): db_query('INSERT INTO `so...', true, true)<br /> #2 (root)/include/class.orm.php(658): MySqlExecutor->execute()<br /> #3 (root)/include/class.schedule.php(319): VerySimpleModel->save(false)<br /> #4 (root)/include/class.schedule.php(364): Schedule->save()<br /> #5 (root)/include/class.schedule.php(369): Schedule::create(Array)<br /> #6 (root)/include/upgrader/streams/core/00c949a6-8b923d61.task.php(9): Schedule::__create(Array)<br /> #7 (root)/include/class.upgrader.php(348): ScheduleCreator->run(30)<br /> #8 (root)/include/class.upgrader.php(121): StreamUpgrader->doTask()<br /> #9 (root)/scp/upgrade.php(39): Upgrader->__call('doTask', Array)<br /> #10 {main}