Oauth2 -Setup Microsoft 365 is downloading admin emails instead service desk

sirtec

I just configure the Auth for microsofr 365.
Everithing was configured as manual says,
I configure an account called servicedesk@, when I loging the Oauth they request Admin permitions and the connection Works.
But when I active Email Fetching osticket download the admin@ emails and create tickets from that inbox instead of servicedesk@.
I create the azure Access from servicedesk@. Also de admin email from Microsoft 365 is the same from osticket, so I do not know what is happening.

KevinTheJedi

sirtec

You must delete that token and get a new one as the email itself. The documentation explicitly states to login as the email itself and consent.

Cheers.

sirtec

I did it twice, with the servicedesk@ in both ocations it fails:

https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html
when I active Email Fetching osticket download the admin@ emails and create tickets from that inbox instead of servicedesk@.
I create the azure Access from servicedesk@. Also de admin email from Microsoft 365 is the same from osticket, so I do not know what is happening.

AdamDempsey

sirtec is servicedesk@ a shared mailbox? If so see below, fixed it for me.

https://forum.osticket.com/d/102129-osticket-o365-e-mail-retrieval-sending-stopped-working/61

sirtec

I thinking when the tool validate the account with the admin@ it gets an error, so I add this option to avoid the tool to apply the autorization, and the emails from services desk started working.
This is the option I activated:

Best Regards,