Mail delivery. Sender is shown as "=?utf-8?Q?support@".

th3h38hd

Hi, everyone,

since the update from 1.16.3 patch 2 to 1.17.2 and update to PHP 8.0.27, the answermails to the customer (initiated by opening/writing/closing a ticket) come from the sender

"=?utf-8?Q?support@"

instead of

"support@domain.de".

The Mailsettings and sendername in osticket are correct!
Does anyone have an idea how to solve this?

We send via SMTP unchanged via United domains (SMTP)

The e-mail is also received in this way when it is sent via the mail test function.

Thanks very much!

KevinTheJedi

th3h38hd

Sounds like you are using Sendmail instead of SMTP. We use Sendmail when SMTP is not configured or fails as a last resort. When using Sendmail it UTF8 encodes the headers osTicket generates. I would highly encourage you to Save Changes on the email config in osTicket to ensure Authentication is still passing. Next I would encourage you to review your system logs to see if there are any mailer errors that indicate failing SMTP. If all that checks out then it sounds like maybe you have a special character in the name of the Email in osTicket. If so, remove any special characters and it should be fine after that.

Cheers.

th3h38hd

thank you!
I have rechecked the mailaccount in osticket. There ist all correct.
In the Syslog (osTicker-Portal) there are no errors visible.

If I save the configuration/windows there is no connection error.

KevinTheJedi

th3h38hd

The email name, going to be in the "Konto" tab.

Cheers.

magnet8

Hi, have you found a solution for this problem? Now I've the same problem, using strato smtp for sending the mails from osticket and there is a "=?utf-8?Q?"-Code at the beginning of the "From" mailheader field (in front of the "display name"). This leads to problems with some mailclients showing no sender address (eg. K9 Mail)... other clients ignoring this wrong field.

KevinTheJedi

magnet8

What does your Email Name for the sending email in osTicket? Does it contain and non-alphabetic characters? If so make it just a name and it should be fine.

Cheers.

magnet8

KevinTheJedi

I tried it using the mail address as email name and then with a name just with alphabetic characters.

Regarding to the header it seems there is a utf8 code in front of every line...

KevinTheJedi

magnet8

Post a screenshot of the name here. Also what version are you running?

Cheers.

bauernbengel

Is it possibly the german version from osticket.com.de?

if so, i am also struggling with this problem in combination with outlook/exchange.
this version causes more problems than solutions

KevinTheJedi

bauernbengel

The German version is not an official version. It’s modded by some community members and we do not support nor recommend using it.

Cheers.

jnko

Just in case someone struggled also in this pit:
After upgrading to PHP 8.x / osTicket 1.18 I've had also the problem that the email senders name was =?utf-8?Q?mail@

The easy solution is: Go to Admin-Panel -> Emails -> Emails -> YouConfiguredMailAddress -> Email Name
and change the probably entered email address (e.G. my@mail.address) to a natural name (e.g. YourCompany-Support) Do NOT use an @Email-Address here!

That's all.

Kisem

jnko
That was it! Thank you so much!