oAuth2 Autherization - Spinning 'Loading' message after upgrade

ertuncb

Running on linux, PHP 8.1.14, URL Rewrite is turned on.
When I installed 1.7.2 from scratch for testing, I set oAuth2 authentication for Microsoft mail, it works, there is no problem.
After upgrading the osTicket 1.6.x installation on the same server to 1.7.2, we were unable to set the oAuth2 authentication settings for Microsoft mail.
In the system I upgraded, when I submit the IDP Config form, the Loading text appears and it waits and gets stuck.
I deleted and re-added the e-mail, tried with another e-mail address, the result did not change.

I have read almost all the articles about oAuth2 in the osTicket forum, but I could not come up with a solution.

There is another anomaly in the system I upgraded, I am sharing it in case it helps to identify the root cause of the above problem. When we want to login on the admin page, 'Verifying' appears and the login process is not completed. after a short while when i refresh the page in the browser it logs in. I've tried clearing cookies etc in many different browsers, the result is always the same.

KevinTheJedi

ertuncb

You will need to look at your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

ertuncb

On another PC, I finally fixed the authentication issue.
I found the following errors in the error log;
`
[23-Jan-2023 03:44:22 UTC] PHP Fatal error: Uncaught Error: Call to undefined function Laminas\Mail\Transport\mail() in /home/public_html/destek/include/laminas-mail/src/Transport/Sendmail.php:297
Stack trace:
#0 [internal function]: Laminas\Mail\Transport\Sendmail->mailHandler('=?utf-8?Q?Emre=...', '=?UTF-8?Q?Talep...', 'This is a messa...', 'Date: Mon, 23 J...', ' -f'destek@rapi...')
#1 /home/ public_html/destek/include/laminas-mail/src/Transport/Sendmail.php(136): call_user_func(Array, '=?utf-8?Q?Emre=...', '=?UTF-8?Q?Talep...', 'This is a messa...', 'Date: Mon, 23 J...', ' -f'destek@rapi...')
#2 /home/ public_html/destek/include/class.mail.php(736): Laminas\Mail\Transport\Sendmail->send(Object(osTicket\Mail\Message))
#3 /home/ public_html/destek/include/class.mailer.php(637): osTicket\Mail\Sendmail->sendMessage(Object(osTicket\Mail\Message))
#4 /home/ public_html/destek/include/class.email.php(235): osTicket\Mail\Mailer->send(Array, 'Talep Atanma Bi...', ' <h3><strong>Se...', Array, Array)
#5 /home/ public_html/destek/include/class.email.php(245): Email->send(Object(Staff), 'Talep Atanma Bi...', ' <h3><strong>Se...', NULL, Array)
#6 /home/ public_html/destek/include/class.ticket.php(2110): Email->sendAlert(Object(Staff), 'Talep Atanma Bi...', ' <h3><strong>Se...', NULL, Array)
#7 /home/ public_html/destek/include/class.ticket.php(2909): Ticket->onAssign(Object(Staff), '', Array)
#8 /home/ public_html/destek/include/ajax.tickets.php(838): Ticket->assign(Object(AssignmentForm), Array)
#9 /home/ public_html/destek/include/class.dispatcher.php(153): TicketsAjaxAPI->assign('2895', 'agents')
#10 /home/ public_html/destek/include/class.dispatcher.php(40): UrlMatcher->dispatch('2895/assign/age...', Array)
#11 /home/ public_html/destek/include/class.dispatcher.php(122): Dispatcher->resolve('2895/assign/age...', Array)
#12 /home/ public_html/destek/include/class.dispatcher.php(40): UrlMatcher->dispatch('/tickets/2895/a...', NULL)
#13 /home/ public_html/destek/scp/ajax.php(326): Dispatcher->resolve('/tickets/2895/a...')
#14 {main}
thrown in /home/ public_html/destek/include/laminas-mail/src/Transport/Sendmail.php on line 297

[23-Jan-2023 03:47:07 UTC] PHP Fatal error: Uncaught Error: Call to undefined function Laminas\Mail\Transport\mail() in /home/public_html/destek/include/laminas-mail/src/Transport/Sendmail.php:297
Stack trace:
#0 [internal function]: Laminas\Mail\Transport\Sendmail->mailHandler('=?utf-8?Q?Emre=...', '=?UTF-8?Q?Dahil...', 'This is a messa...', 'Date: Mon, 23 J...', ' -f'destek@rapi...')
#1 /home/public_html/destek/include/laminas-mail/src/Transport/Sendmail.php(136): call_user_func(Array, '=?utf-8?Q?Emre=...', '=?UTF-8?Q?Dahil...', 'This is a messa...', 'Date: Mon, 23 J...', ' -f'destek@rapi...')
#2 /home/public_html/destek/include/class.mail.php(736): Laminas\Mail\Transport\Sendmail->send(Object(osTicket\Mail\Message))
#3 /home/public_html/destek/include/class.mailer.php(637): osTicket\Mail\Sendmail->sendMessage(Object(osTicket\Mail\Message))
#4 /home/public_html/destek/include/class.email.php(235): osTicket\Mail\Mailer->send(Array, 'Dahili Not Bild...', '<div style="dis...', Array, Array)
#5 /home/public_html/destek/include/class.email.php(245): Email->send(Object(Staff), 'Dahili Not Bild...', ' <h3><strong>Me...', NULL, Array)
#6 /home/public_html/destek/include/class.ticket.php(2031): Email->sendAlert(Object(Staff), 'Dahili Not Bild...', ' <h3><strong>Me...', NULL, Array)
#7 /home/public_html/destek/include/class.ticket.php(1810): Ticket->onActivity(Array)
#8 /home/public_html/destek/include/class.ticket.php(3384): Ticket->onResponse(Object(ResponseThreadEntry), Array)
#9 /home/public_html/destek/scp/tickets.php(220): Ticket->postReply(Array, Array, 13)
#10 {main}
thrown in /home/public_html/destek/include/laminas-mail/src/Transport/Sendmail.php on line 297
`
There are also hundreds of PHP Deprecated warnings in the Error log;

ertuncb

~~When I look at the Email Settings and Options page after doing Microsoft authentication, I don't see any option other than 'None: Use PHP Mail Function' in the 'Default MTA' option.~~

The PHP Fatal error: Uncaught Errors were caused by me, missing a setting. Because of the same setting, the option that should come with Microsoft authentication was not available in MTA. This problem is solved.

ertuncb

At the end of every page, at the bottom of every popup window that opens, it always says "Deprecated: Directive 'allow_url_include' is deprecated in Unknown on line 0". Is there a way to get rid of this?

KevinTheJedi

ertuncb

You will need to turn dispaly_errors off in your PHP INI or in the /path/to/osTicket/bootstrap.php file.

Cheers.

FMMM

ertuncb, thanks for sharing. How did you solve this problem? kindly help, I have done 3 installations and almost sweating by now.
"[23-Jan-2023 03:44:22 UTC] PHP Fatal error: Uncaught Error: Call to undefined function Laminas\Mail\Transport\mail() in /home/public_html/destek/include/laminas-mail/src/Transport/Sendmail.php:297"

KevinTheJedi

FMMM

I think they wound up configuring SMTP and didn’t rely on local send mail to send out mail.

Cheers.

FMMM

KevinTheJedi
Hi KevinTheJedi, thanks - I am really stuck since this might scare off clients submitting tickets or worse still, make the service we are offering look unreliable.
What can i do to resolve this? Thanks ;-)

KevinTheJedi

FMMM

Have you configured your own email with SMTP under Admin Panel > Emails > Emails?

Cheers.