Yes. It's posted in the mods section of the forums and at tmib.net.

Ηi ,

Follow the steps listed in tmib.net and it effectively creates the field CC. When you reply the message is sent to the recipient but never reaches the email is entered in the CC.

What could be wrong?

Ηi ,

Follow the steps listed in tmib.net and it effectively creates the field CC. When you reply the message is sent to the recipient but never reaches the email is entered in the CC.

What could be wrong?

Hi Bill,

I wrote my own mod for CC'ing and had the same issue where the CC appeared in the header but was never actually sent/received.

My solution was to create a new "recipients" array with values for To and Cc;

$recipients = array (

'To' => "$to",

'Cc' => "$cc",

);

I then modified the syntax of the send function to send $recipients instead of $to which corrected the issue.

$mail->send($recipients, $headers, $body)

My full mod (version 5.0) is posted here if you want to take a look:

http://osticket.com/forums/showthread.php?t=14164(http://osticket.com/forums/showthread.php?t=14164)

Jemson Thanks for the reply ,

Because I'm not so familiar to most file just need to add the code you're saying;

Jemson Thanks for the reply ,

Because I'm not so familiar to most file just need to add the code you're saying;

Hi Bill,

YMMV but I put the $recipients array under the header array in class.mailer.php

I think updated anything from "send($to" to "send($recipients"

I hope that makes sense.

I'm confused :

can help me a little more detail; Sorry for the inconvenience ?

Which part are you confused with?

I do not understand most file must be downloaded from my host and the code you need to add in more point ?

any ideas ?

ok WORKED running the command ALTER TABLE `ost_ticket` ADD COLUMN `cc` VARCHAR(255) default null AFTER `email`;

Its ok :)