Export Tickets not working

CampusIT

Hi guys,

we´ve migrated our environment from on-premise to Azure Cloud.
Currently we are informed, that the export function out of Tickets is not working anymore.
They cannot tell us, when it last worked.

currently i can tell you, that the export-function itself is working for USERS --> User --> Export and User --> Organisation, but for Tickets its not working.

that is our system info. i´ve checked the php logs, but there is nothing logged regarding an problem with export.

This appears everytime, when i try to export tickets out of ticket-tab ..

i try to check the class.export.php for a entry called temp_directory, where the files will be cached, but its not telling me anything.

Question, is there any definition for the temp directory located directly in osticket?? Because the /tmp Directory i gave full access to iisusrs.

KevinTheJedi

CampusIT

We use PHP's method of sys_get_tmp_dir() so it’s loaded from the server itself. You can replace this with your own path if needed.

Cheers.

awqy2k

KevinTheJedi how do we do that pls explain thx

KevinTheJedi

awqy2k just search for that method in the code and replace it with the full path to your new temp directory.