Error OAuth2 and Users

TomBoston

Looking for help on this.
Recently upgraded to 1.17.2 for the goal of adding OAuth2 (system info: Oracle Linux 8.7, Apache, PHP 8.1, MySQL 8.x)

Receiving this PHP error when attempting to configure the OAuth2 plugin (the log file is here: \var\log\php-fpm):

[28-Dec-2022 00:14:52 UTC] PHP Fatal error: Uncaught Error: Call to undefined method SimpleForm::setNotice() in /var/www/html/upload/include/staff/templates/email-oauth2auth.tmpl.php:7
Stack trace:
#0 /var/www/html/upload/include/ajax.email.php(40): include()
#1 /var/www/html/upload/include/class.dispatcher.php(153): EmailAjaxAPI->configureAuth()
#2 /var/www/html/upload/include/class.dispatcher.php(40): UrlMatcher->dispatch()
#3 /var/www/html/upload/include/class.dispatcher.php(122): Dispatcher->resolve()
#4 /var/www/html/upload/include/class.dispatcher.php(40): UrlMatcher->dispatch()
#5 /var/www/html/upload/scp/ajax.php(326): Dispatcher->resolve()
#6 {main}
thrown in /var/www/html/upload/include/staff/templates/email-oauth2auth.tmpl.php on line 7

The GUI shows a white rectangle and the page freezes (image below).

Similar error when attempting to edit a user:

[27-Dec-2022 23:58:35 UTC] PHP Fatal error: Uncaught Error: Call to undefined method CustomForm::getNotice() in /var/www/html/upload/include/staff/templates/dynamic-form.tmpl.php:41
Stack trace:
#0 /var/www/html/upload/include/class.forms.php(208): include()
#1 /var/www/html/upload/include/class.dynamic_forms.php(1255): Form->render()
#2 /var/www/html/upload/include/staff/templates/user.tmpl.php(137): DynamicFormEntry->render()
#3 /var/www/html/upload/include/ajax.users.php(158): include('...')
#4 /var/www/html/upload/include/class.dispatcher.php(153): UsersAjaxAPI->editUser()
#5 /var/www/html/upload/include/class.dispatcher.php(40): UrlMatcher->dispatch()
#6 /var/www/html/upload/include/class.dispatcher.php(122): Dispatcher->resolve()
#7 /var/www/html/upload/include/class.dispatcher.php(40): UrlMatcher->dispatch()
#8 /var/www/html/upload/scp/ajax.php(326): Dispatcher->resolve()
#9 {main}
thrown in /var/www/html/upload/include/staff/templates/dynamic-form.tmpl.php on line 41

Many thanks!

KevinTheJedi

TomBoston

Delete the email from the helpdesk and re-add it or go to the database and update the relevant ost_email_account record's auth_id to NULL.

Cheers.

TomBoston

Many thanks! I will give this a try tomorrow and report results.

Is there a similar fix for the error that happens when editing user info? It happens for any user I try to edit.

KevinTheJedi

TomBoston

For that you’ll need to check your error logs.

Cheers.

TomBoston

The PHP error message for the user issue (pasted below) is similar to the one for OAuth2. Is it possible they are related?

TomBoston

Just tried deleting the mail account and adding back in, but still not working. Now getting a white screen with message stuck "Loading." I also tried dropping PHP down to 8.0.x from 8.1.x, and getting this same error (below).

Error message references line 10 now instead of line 7

[28-Dec-2022 17:26:16 UTC] PHP Fatal error: Uncaught Error: Call to undefined method SimpleForm::setNotice() in /var/www/html/upload/include/staff/templates/email-oauth2auth.tmpl.php:10
Stack trace:
#0 /var/www/html/upload/include/ajax.email.php(40): include()
#1 /var/www/html/upload/include/class.dispatcher.php(153): EmailAjaxAPI->configureAuth()
#2 /var/www/html/upload/include/class.dispatcher.php(40): UrlMatcher->dispatch()
#3 /var/www/html/upload/include/class.dispatcher.php(122): Dispatcher->resolve()
#4 /var/www/html/upload/include/class.dispatcher.php(40): UrlMatcher->dispatch()
#5 /var/www/html/upload/scp/ajax.php(326): Dispatcher->resolve()
#6 {main}
thrown in /var/www/html/upload/include/staff/templates/email-oauth2auth.tmpl.php on line 10

TomBoston

Made some progress!
After re-uploading all the 1.17.2 code into the upload folder, I am able to authenticate with Microsoft, but now get this message in OSTicket:

cURL error 35: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to login.microsoftonline.com:443 (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://login.microsoftonline.com/......./oauth2/v2.0/token

KevinTheJedi

TomBoston

You’ll need to download the certificate from curl and update your PHP configurations. There are guides online that explain this.

Cheers.

TomBoston

Issue resolved!
In the end, the biggest hurdle was our enterprise firewall. It blocks outgoing traffic unless explicitly allowed by rules. Once we enabled the needed applications for outbound to Microsoft, OAuth2 authentication was successful. Sifting through firewall logs for blocked traffic helped identify. We also had to downgrade PHP from 8.1. to 8.0, and upload all new code to the upload folder.
Thank you for all of the help and the speedy responses!