Is it possible to make auto-assign unassigned tasks to the responding agent anyway?
Auto-assign tasks
nikitadolgov
Hi,
I believe you need this option:
Settings -> Tickets -> Claim on response
SeuzRoman
Hi,
I need exactly tasks, not tickets.
13 days later
Tasks are in a state that I personally find un-usable. That being said there were plans to make them a more robust feature than they are now, and I understand those plans still exist. That being said I do not believe that there is a way to do what you are asking with the current feature implementation.
Of course you could always mod the core files. The product is open source after all.