Timeout viewing ticket

pete1854

Hi,

We're getting a timeout exception when trying to view a ticket.

Thing is, we've recently applied our own translation file instead of the default sv_SE.phar.

Our i18n\sv_SE folder looks like this:

where these folders contain the same files as in the extracted phar file, except for LC_MESSAGES\messages.mo.php which has been updated.

Our file looks like this: messages.mo.php

Error logged (I don't know if this is relevant for this issue):

[20-Dec-2022 11:32:26 UTC] PHP Fatal error: Maximum execution time of 300 seconds exceeded in D:\osticket\include\class.schedule.php on line 855

Before we replaced the sv_SE.phar file w/ the above, everything worked as excpected. I can also add that everything works as before, except for when trying to view some of the tickets (other tickets work just fine). I wonder if it has something to do w/ the contents of some of our tickets that are causing this error.

Kind regards,
Peter

KevinTheJedi

pete1854

Delete or disable the US Holidays schedule.

Cheers.

pete1854

KevinTheJedi Thanks! Will try and do that. Just curious - how can the US holiday schedule have anything to do w/ this?
Cheers,
Peter

KevinTheJedi

pete1854

Look at the error:

Maximum execution time of 300 seconds exceeded in D:\osticket\include\class.schedule.php on line 855

It's timing out on the schedules file and I believe this is due to translating date strings for schedules which PHP doesn't like. It only likes English date strings.

Cheers.

pete1854

Hi again,
Why does this issue only apply when NOT using the compiled PHAR?
Cheers,
Peter

KevinTheJedi

pete1854

Because you either translated something that's not already translated in the phar language pack that's breaking something or you broke something when un-pharing it.

Cheers.