Upgrade aborted due to errors. Any errors at this stage are fatal.

donvito7

I setup the 1.17.2 successfully but next wanted to restore DB from 1.15.2 and when I reloaded the page the Upgrade page appeared. When went next the error was displayed. Any help?

KevinTheJedi

donvito7

Of course, using an older database with new code will force an upgrader to run as the database is incompatible with the new code. So you must run the upgrader once you restore the 1.15.x database and connect it to the new codebase.

Cheers.

donvito7

ok, this is fine but when is the moment to upgrade php to 8.0 and Mariadb?
before restoring 1.15 or after before the upgrade to 1.17.2 ?

KevinTheJedi

donvito7

Import old database to MySQL. Upgrade PHP and whatever else you need. Deploy the new code files of the latest version. Deploy the new builds of any plugins you have currently installed. Connect the old database to the new code via include/ost-config.php file. Then login to the site and run the upgrader.

Cheers.

donvito7

After coping the files over and upgrading PHP to 8.2
I am getting:
Parse error: syntax error, unexpected '=' in /var/www/html/osTicket/upload/include/class.forms.php on line 4039
Next I # out the line 4039

And I am getting:
Prerequisites:
These items are necessary in order to run the latest version of osTicket.
PHP v8.0 or later - (7.3.33-8+ubuntu20.04.1+deb.sury.org+1)
MySQLi extension for PHP - (module loaded)
MySQL v5.0 or later - (10.3.37)

KevinTheJedi

donvito7

Look at the requirements. You are not running PHP 8.0 or 8.1. 8.2 is not supported at this time.

Cheers.

KevinTheJedi

donvito7

PHP v8.0 or later - (7.3.33-8+ubuntu20.04.1+deb.sury.org+1)

To clarify it shows you are still running PHP 7.3. You need to be running PHP 8.0 or 8.1.

Cheers.

donvito7

Hmmm,

There are 3 choices for the alternative php (providing /usr/bin/php).

Selection Path Priority Status

0 /usr/bin/php8.2 82 auto mode
1 /usr/bin/php7.3 73 manual mode

2 /usr/bin/php8.0 80 manual mode
3 /usr/bin/php8.2 82 manual mode

php -v
PHP 8.0.26 (cli) (built: Dec 3 2022 19:20:51) ( NTS )

Next, I did:
sudo apt install libapache2-mod-php8.0 php8.0-mbstring php8.0-cli php8.0-mysql php8.0-cgi php8.0-fpm php8.0-gd php8.0-imap php8.0-xml php8.0-intl -y

sudo systemctl restart apache2

and the system shows:

Prerequisites:
These items are necessary in order to run the latest version of osTicket.
PHP v8.0 or later - (7.3.33-8+ubuntu20.04.1+deb.sury.org+1)
MySQLi extension for PHP - (module loaded)
MySQL v5.0 or later - (10.3.37)

Should I remove other php versions?

donvito7

ok I uninstalled php8.2 and php7.3
There is 1 choice for the alternative php (providing /usr/bin/php).

Selection Path Priority Status

0 /usr/bin/php8.0 80 auto mode

1 /usr/bin/php8.0 80 manual mode

php -v
PHP 8.0.26 (cli) (built: Dec 3 2022 19:20:51) ( NTS )

Now when I refresh I can see php file code ;-(

donvito7

ok I got back on track by doing this:

sudo a2enmod php8.0

and systemctl restart apache2

Working now.