Tickets from email assigned to wrong department

jnyunt

Hi Guys,
I need your helps. version 1.17 and OAuth2 has not been easy jounery ;-).
I have 1.17.2 on CentOS Stream 8 and PHP version 8.0.20. After upgrading to 1.17.2 and setup Oauth2 with O365, email are working fine and able to send, but ticket was assigned to wrong department.
I have 3 email addresses,

messages@domain.com (Message Department )
sales@domain.com (default email address) (Sales1)
sales@seconddomain.com (Sales2)
email to messages@domain.com is correctly assigned to Messags Department. But when sending to sales@seconddomain.com, it assignes to Sales1 department. I can check the receipient email address in ticket and it shows sales@seconddomain.com , but somereason it assignes to wrong department. I setup only one app and share that among three department for OAuth2. Would that be a problem.

Thanks

KevinTheJedi

jnyunt

Can you post the raw headers of an example email that went to wrong department as well as a screenshot of your System Emails?

Cheers.

KevinTheJedi

jnyunt

You may also need this patch:

https://github.com/osTicket/osTicket/pull/6400

Cheers.

jnyunt

KevinTheJedi
Hi Kevin,
My appologies. I found the mistake when I was checking the raw header. The email sent was the alias of system email, only one letter was different, which blinded me. So , of course ticket went to default department. I now added Filter Rule for that, so it should fix it.

Thanks

jnyunt

Thanks