Similar to this discussion: https://forum.osticket.com/d/102070-no-save-button-on-mang-agent-after-upgrade-to-v1171
We recently did an upgrade from V1.12.3 > v1.17.1 due to the basic auth disabling in our O365 Tenants. We further implemented the oAuth2 plugin and got it working for our multiple emails.
I later noticed that we can no longer modify agents in our administration panel, presenting us only with the top half of the page:
We also cannot click/or use the access/permissions/teams tabs in the page.
our Apache Access log presents the following when accessing the page:
192.168.1.142 - - [07/Dec/2022:19:05:31 +0000] "GET /scp/staff.php?pjax=#pjax-container HTTP/1.1" 200 5529 "https://ticket.<omit>.com/scp/staff.php?id=45" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36"
192.168.1.142 - - [07/Dec/2022:19:05:37 +0000] "GET /scp/staff.php?id=45&pjax=#pjax-container HTTP/1.1" 200 2946 "https://ticket.<omit>.com/scp/staff.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36"
And error logs presents:
[Wed Dec 07 19:05:37.821654 2022] [proxy_fcgi:error] [pid 43502:tid 140118870451968] [client 192.168.1.142:49563] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Non-static method LdapConfig::translate() cannot be called statically in phar:///home/ticket/public_html/include/plugins/auth-ldap.phar/authentication.php:432\nStack trace:\n#0 /home/ticket/public_html/include/staff/staff.inc.php(157): StaffLDAPAuthentication->getName()\n#1 /home/ticket/public_html/scp/staff.php(194): require('...')\n#2 {main}\n thrown in phar:///home/ticket/public_html/include/plugins/auth-ldap.phar/authentication.php on line 432', referer: https://ticket.<omit>.com/scp/staff.php
It looks like there might be an error happening with the LDAP plugin?
My Guess here is that the LDAP plugin needs to be re-configured or installed since the update?
