one of our agent receive email with Subject: New Ticket Alert
as far as I check, this user should not receive this new ticket email.
the user are not the manager of the dept
the user are not collaborator in the ticket.
ticket created via WEB
how should I track why this user receive this email notification
Is this person's email the Admin's Email Address (Admin Panel > Emails > Settings)?
Cheers.
it is not.
this person email once was the manager of the dept that used in this help topic. but it is not anymore
i check the access in dept, the alert for the user are checked, but greyed, and can't be un checked. is this the cause?
No, is this person an Agent in the helpdesk? If so it sounds like you have alerts enabled for the Department Members and this Agent is in this Department.
Cheers.
Is the department email a mailing list?
Is the person still assigned to that team?
