Is it possible to setup an agent or group of agents to have only view access to tickets unless they are assigned that ticket and then full normal access?
Regards

6 days later

You could create a user to test. Create a Role with basic ticket permissoins:

And then create the Agent and tick Limit ticket access to ONLY assigned tickets:

I think that would probably prevent them from viewing tickets not assigned to them but it might not (sorry, can't test right at the moment)

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