I am trying to tie osTicket down a bit tighter. Basically we want Agents to only see tickets to which they are assigned. This is easy to setup – Admin Panel > Agent > Limit ticket access to ONLY assigned tickets.
This works fine, except for one detail. If the agent opens a ticket, they can see that the particular user has multiple previous tickets. But when clicking on the number of tickets to view they can see that there have been multiple tickets, but cannot view them all.
It makes sense for the Agent to be able to at least View if not Update the other tickets because they may have relevant information in.
Is there any way to allow this please?