Hello guys. I have exactly the same problem when updating from 1.16.3 zu 1.17.2
After some testing I setup both versions on the same server in two different apache vhosts.
Both are using exactly the same database aod ost-config-file, so there is no database key setting the system to offline.
OLD scp
![](https://forum.osticket.com/assets/files/2022-11-24/1669300097-200614-image.png)
NEW scp
![](https://forum.osticket.com/assets/files/2022-11-24/1669300143-816491-image.png)
OLD helpdesk
![](https://forum.osticket.com/assets/files/2022-11-24/1669300164-19782-image.png)
NEW helpdesk
![](https://forum.osticket.com/assets/files/2022-11-24/1669300174-127676-image.png)
as mentioned they use exactly the same database in the ost-config.php
PHP: 8.0.25
MySQL: 10.5.15
(I tried it with 1.17.0 and 1.17.1 before.. same behaviour)
Anyone an idea? Thank you 🙂