we are currently running into a nasty problem which we think might be a Bug.
We user OS Ticket Version 16.3.
If somebody sends an email to OSTicket (Support@...) with many recipients in cc - the recipients are added to the ticket .
"Somebody" = Ticket Owner.
So far so good.
If any of the cc-Recipients sends an answer to the ticket everyone is well-informed - except the ticket owner.
That feature has worked in the past - we can reproduce it.
Thanks for your help - and advice.