oAuthV2 Green banner success but still not working

rwilson

KevinTheJedi
Thanks for that, not sure what's happened now but I've deleted the email address and then added it back. After I accept permission on microsofts website the redirect triggers a http 500 error which it didn't do before so maybe it's some form of progress, thanks for help regardless

KevinTheJedi

rwilson

Are you using v1.17.2 and the latest OAuth2 plugin?

Cheers.

rwilson

KevinTheJedi
Yeah using both of those mate

KevinTheJedi

rwilson

When did you download the plugin last?

And for the 500 error you will need to look at your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

rwilson

KevinTheJedi
Hi Kevin, The plugin was downloaded on the 14th of Nov. I sorted the 500 internal error it was due to a change a collegue had made.

I remade the email address for this and even done a fresh install and I'm still getting this same issue where it returns the green banner saying OAuth2 authorization successful but it's not.

KevinTheJedi

rwilson

What exactly do you mean by "banner saying OAuth2 authorization successful but it's not."?

Cheers.

rwilson

KevinTheJedi
So once I login through the Microsoft site and accept the permission, it redirects me back to the settings of the email, I then get the green banner stating that "OAuth2 authorization successful" as per the second image I uploaded. Yet this clears the settings I had plugged in and doesn't show the token tab in the config menu

KevinTheJedi

rwilson

You definitely have some weird stuff going on. Have you thought about restoring from backup and redoing the upgrade?

Cheers.

rwilson

KevinTheJedi
Yeah I think this might be the cleanest choice, I've picked this up from another of IT team and think I'm just getting the problem of too many hands on this. We're actually migrating over from SpiceWorks so luckily I can just remove osTicket and attempt a full clean install for this. Will report back pending this. Thanks for the help so far.

rwilson

KevinTheJedi

ramrajone

Hi both,
Thanks for the help, I've got it all up and running and the issue was something so stupid, I had left the variable assigning for the certificates in the php.ini commented out!! So it was never picking these up and kept messing up the authentication. Got that sorted and restarted everything and hey presto it's working like a well oiled machine. Appreciate the input from both of you.

ramrajone

Have made sure you have given consent for that account on your app?

support email/user and assigned roles

Add assignments>Seach for Application Administrator
https://howtohelpdesk.com/how-to-setup-oauth-on-osticket-using-microsoft-365/#allow-user-Consent

rwilson

ramrajone
Thanks for that, It looks like that step had been missed, I'm going to just try a clean install of this and hopefully that sorts out my issue. Thanks again for the help!

ramrajone

rwilson
Good luck, note some changes in Azure take about 10-15 minutes to take effect
Also, clear browser cache