Unable to manage agent's account after 1.17.1 upgrade

webdeveloper

Upgraded this morning to version 1.17.1. Clicking on the Access, Permission, or Teams tabs in an agent's manage account fails to open tab. Browser's console reports Uncaught TypeError: Cannot read properties of undefined (reading 'length') in scp.js.

webdeveloper

I've fixed the issue.

KevinTheJedi

webdeveloper

Can you please provide the steps you took to address this issue? It could be helpful for someone else who might run into the same issue.

Cheers.

cmgibbs

I have the same issue after recent upgrade, and am getting the same error on the console. I am not seeing anything useful in the logs, but I am still digging around.

cmgibbs

I discovered that I was using an outdated version of the LDAP authentication plugin. I updated to the most recent version (really just copied the file into the include/plugins folder) and this fixed it. No interruption in user service; your mileage may vary. As always - good backups are your friend.

drissical

Ran in to the same issue with our 1.15 > 1.17 upgrade and updating the ldap plug fixed this as well.